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Shipping Policy

All products on this website are shipped to the recipient by PawPad® Company Inc.

4-115 First Street, Suite 343, Collingwood ON L9Y 4W3 Canada

We use Canada Post to ship the goods. As the purchaser, you are responsible for the cost of shipping your order to your desired location as completed during the online order process unless otherwise specified on our site at the time of purchase (ie. from time to time we may offer a discounted shipping cost or free shipping etc.).

Shipping rates are calculated during the check-out process and as the customer, you will be provided with options in terms of timing and pricing in order to choose the best method for you.

The exception to this is that PawPad® Company Inc. from time to time, may offer FREE SHIPPING on orders over a specified dollar amount (before taxes and shipping costs), in Canada only and to one physical address. We regret we are not able to ship to Post Office Box Numbers. 

If you are returning an item, you’ll be responsible for paying for your own shipping or courier costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you’re shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without it, we can't guarantee that we’ll receive your returned item.